At Solar Power Store, we aim to provide a clear and fair refund process. Here’s how refunds work for returns, cancellations, and special situations.
When are refunds issued?
You may be eligible for a refund in the following cases:
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Returned items – If you return an eligible product within 30 days in its original condition, a refund will be processed after inspection.
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Order cancellations – If you cancel your order before it ships, you may receive a full refund.
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Order errors – If you receive a wrong or defective item, we’ll arrange a refund or replacement.
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Other circumstances – Refunds may be issued for promotional errors, duplicate charges, or other exceptional situations.
How are refunds processed?
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Refunds are issued to your original payment method.
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Please contact us to request a refund if you believe you're eligible.
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Processing time may vary depending on your payment provider. It can take 7–10 business days or longer for funds to appear in your account.
Important considerations
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Refunds for partially used or damaged items may be partially reduced.
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Some products are non-refundable due to health, safety, or hygiene reasons, or as noted in the product description.
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Shipping fees are generally non-refundable, unless the refund is due to an error on our part.
If you're unsure whether your situation qualifies for a refund, we're happy to help.
💡 Still have questions? Call us at 1-888-421-5354 or email hello@solarpowerstore.ca. To submit a support request, please use the form located below this article. If you'd like to speak with our team directly, you can also book a meeting here.