After you place your order, it will typically be fulfilled within 2 business days, but it may take up to 5 business days depending on the season and the size of the order. It's important to note that your order may be shipped in several shipments, which will be indicated on the packing list and on the order under your Solar Power Store account.
Here's what happens after you place your order:
1. Your order will be sent to the warehouse for fulfillment, and it will join the fulfillment queue. Orders will be fulfilled in the order they were placed.
2. The warehouse will start packaging your order, but please note that larger orders may take longer to package due to their size and weight.
3. We will organize shipping with a carrier, but the carrier selected will not be determined until we begin booking the shipment. The carrier used will depend on various factors such as the shipping destination, size, and weight.
4. Once shipping has been organized, you will receive a separate email with tracking details.
5. For freight shipments, appointment delivery will be booked. The freight company will reach out directly to schedule delivery.
6. Once the shipment is delivered, it's important to inspect each piece of equipment for damages. If there are any damages, they must be acknowledged on the driver's bill of lading, and pictures should be taken and reported to Solar Power Store within 48 hours.
7. Finally, confirm that all equipment shipped in the packing list has arrived.
8. It's strongly recommended to have an extra set of help or an additional person around for unloading.