We understand that sometimes plans change. If you need to cancel your order, we're happy to help—just keep in mind that cancellations are only possible before your order is processed or shipped.
How to Request a Cancellation
To cancel your order, please contact our support team as soon as possible. When reaching out, be sure to include:
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Your order number or a copy of your receipt
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A brief reason for the cancellation
Important: The sooner we hear from you, the better. Once your order has been packed or dispatched, it may no longer be eligible for cancellation.
Please note that orders placed with credit cards may be subject to a 3% processing fee if cancelled.
What Happens Next
Once we receive your cancellation request, we’ll confirm if the order is eligible. If it is, we’ll process a refund back to your original payment method.
Note: Special order items are not eligible for cancellation or refund.
💡 Still have questions? Call us at 1-888-421-5354 or email hello@solarpowerstore.ca. To submit a support request, please use the form located below this article. If you'd like to speak with our team directly, you can also book a meeting here.