We’re sorry to hear that you received an incorrect item. Don’t worry—we’re here to help you fix this as quickly and smoothly as possible.
Step 1: Double-check Your Order
Before contacting us, please review your order confirmation email or invoice to make sure the item you received doesn’t match what you ordered. Also, check the packing list included with your shipment.
Step 2: Contact Us with Your Details
If you confirm the item is wrong, please email our support team or use the Contact Us form. To help us resolve your issue faster, include:
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Your Order Number (e.g., #12345)
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A clear photo of the item you received
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A brief description of the issue
Step 3: We’ll Investigate and Resolve It
Once we receive your information, we’ll look into the problem and work with you to send the correct item or arrange a return if needed. We’ll keep you updated every step of the way.
💡 Still have questions? Call us at 1-888-421-5354 or email hello@solarpowerstore.ca. To submit a support request, please use the form located below this article. If you'd like to speak with our team directly, you can also book a meeting here.