Need help with your shipment? Whether you're tracking an order, reporting a delay, or need help with a delivery issue, our team is here to help you get the answers you need—fast and friendly.
General Shipping Inquiries
For questions about:
- Delivery times or tracking updates
- Shipping methods or carriers used
- Changes to shipping addresses (before shipment)
- Missing or delayed orders
👉 Contact our team at:
📧 hello@solarpowerstore.ca
📞 1-888-421-5354 (Option 2)
Freight Delivery Issues
If your order was shipped via freight (large or palletized items) and you’re experiencing issues like:
- Scheduling your delivery
- Missed delivery appointments
- Visible damage upon arrival
Please reach out to us immediately at the email or phone number above with your order number and any photos (if applicable). We’ll coordinate with the freight carrier to resolve the issue.
Damaged or Missing Items
If your shipment arrived incomplete or damaged, email us at hello@solarpowerstore.ca with:
- Your order number
- A brief description of the issue
- Photos of any damage or missing items
- Please have any damages noted down on the BOL (Bill of Lading) provided by the driver and have them sign by the damage notes
We’ll work quickly to make it right.
💡 Still have questions? Call us at 1-888-421-5354 or email hello@solarpowerstore.ca. To submit a support request, please use the form located below this article. If you'd like to speak with our team directly, you can also book a meeting here.