You may have received a notice about an extra charge for freight shipping on your order. This can be surprising, so we’re here to explain why it happens, how it helps protect your purchase, and what options are available.
Why Did This Happen?
When you placed your order (for example, Order #XXXX), a standard shipping fee was applied. However, if your order includes large or heavy items, or is being delivered to a remote location, freight shipping charges may apply.
This ensures your items are transported safely and securely—especially when travelling long distances or to areas where special delivery arrangements are required.
What Is Freight Shipping, and Why Is It Needed?
Freight shipping is used for bulky, oversized, or palletized items that can’t be shipped through regular courier services. It provides:
- Palletization – Items are secured on a pallet to prevent damage during transit.
- Special handling – Carriers use proper equipment to safely load and move heavy shipments.
- Secure delivery – Freight ensures safer transport, especially for solar gear and sensitive components.
Remote Area Shipping
In some cases, extra charges apply for remote delivery areas due to limited carrier access or longer travel distances. If you're located in a remote region, this may be the reason for the added freight cost.
Want a quote in advance? No problem—just give us a call or send us an email, and we’ll be happy to provide a custom freight quote before you place your order.
Why Freight Shipping Matters
While it may involve a higher cost, freight shipping is the safest way to deliver valuable solar equipment. It helps protect your items from damage, ensuring everything arrives in excellent condition and ready to install.
💡 Still have questions? Call us at 1-888-421-5354 or email hello@solarpowerstore.ca. To submit a support request, please use the form located below this article. If you'd like to speak with our team directly, you can also book a meeting here.