We’re sorry to hear you’re having trouble with your payment link! Below are a few quick steps to help you resolve the issue and complete your payment successfully.
Common payment link issues and how to fix them
Link not opening
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Try copying the full link and pasting it directly into your browser’s address bar.
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Make sure your internet connection is stable.
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If you’re using a mobile device, try switching to a desktop or laptop for better compatibility.
Page not loading or showing an error
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Refresh the page or try opening it in a different browser (e.g., Chrome, Safari, Firefox).
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Clear your browser’s cache and cookies, then try again.
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Make sure your browser is up to date.
Payment not going through
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Double-check your card details or payment information.
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Ensure there are sufficient funds or credit available.
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Some banks may block unfamiliar online transactions—try contacting your bank to confirm.
Link has expired
Payment links sometimes have expiration dates for security reasons. If your link has expired, please contact us and we’ll send you a new one right away.
💡 Still have questions? Call us at 1-888-421-5354 or email hello@solarpowerstore.ca. To submit a support request, please use the form located below this article. If you'd like to speak with our team directly, you can also book a meeting here.